Client Operations Specialist - Philippines
Job description
What we are looking for:
Mid-level enthusiastic professional, tech-savvy, with a keen interest in managing client relationships from an operational standpoint, fostering an environment of trust and collaboration both with the client and internally. You need to be based in the Philippines, able to manage our clients loyalty campaigns in Asia. 100% freelance contract, full time. Starting date: asap.
Responsibilities:
- Serve as first point of contact for operational issues.
- Lead new account and campaign onboarding.
- Manage end-to-end client relationship from an operational perspective.
- Collaborate with internal teams to meet operational requirements.
- Develop action plans, monitor performance and hold review meetings with clients.
- Continuously monitor metrics and implement corrective actions.
- Provide support for sales and account management team.
- Work with product and development teams to implement new features and improve processes.
Job requirements
Advanced understanding of operational processes
Ability to collaborate with remote teams
Strong communication skills at all levels
Project management skills
Solid business acumen
Qualifications
Fluent English, any other language is a plus
First-level university degree
4-6 years of related experience, preferably in client service, order management, procurement etc.
1-2 years of experience supporting client accounts and their operations
What’s in it for you
- A startup environment with a lot of things to create, learn and teach;
- A supportive, energetic and multicultural team;
- Financially rewarding package;
- Generous and flexible vacation policy
Wecheer is a loyalty service Swiss-based startup, operating internationally and currently disrupting the FMCG/CPG industry, by delivering world-class direct-to-consumer digital engagement campaigns.
Our innovative platform bridges the gap between brands, service staff, and consumers by offering multi-brand loyalty that works across various points of purchase, including retailers, cafes, restaurants, bars, and more. Our scalable Wecheer app enables brands to easily book loyalty campaigns for both their end-users and service staff. Additionally, our IoT Smart Bottle Opener allows brands to reward bar and restaurant staff for opening any bottle in their catalog, resulting in outstanding sales uplifts.
Wecheer has successfully gained traction with some of the world's largest food and beverage brands, including ABInBev, British American Tobacco, Pernod Ricard, Mars Wrigley, and Coca-Cola.
We are a globally distributed team of highly talented individuals dedicated to changing the way product engagement is conducted, all while enjoying some drinks and chocolates from time to time :).
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