Wecheer is a five-year-old Swiss-based start-up operating internationally. Initially, our focus was on building IoT products, starting with a smart bottle opener to target beer brands. The company pivoted during COVID and launched the software-only loyalty platform at the end of 2020.
Our platform bridges the gap between Brands and Consumers by providing multi-brand loyalty which works across all points of purchase such as retailers, convenience stores, cafés, restaurants, bars, etc. Our current focus is on consumer packaged goods (CPG) brands. Being a multi-brand marketplace, our platform must add value for our B2B Clients’ businesses (B2B) while delighting the Consumers’ who use it regularly (B2C).
The company is gaining strong Brand traction with multiple projects ongoing in markets globally (Mexico, Brazil, Vietnam, Dubai, Saudi Arabia, Switzerland, …).
What we are looking for
Wecheer is looking for a proactive, detail-oriented, and hungry-to-lean Operations Support Executive to join our high-performing team. You will be at the interface between the product team, operations team, and the business, supporting the Client Account Managers & Project Managers in the markets to ensure the timely and accurate configuration of our systems, as well as monitoring ongoing performance and reporting any issues proactively
Across multiple of our platform domains: Campaigns, Locations, Rewards, Receipt Scanning, Customer Engagement Messages, OTP Delivery, you are responsible for three main activities:
These will be mostly internal requests which may come through customer support tickets, slack, and meetings; so being able to handle multiple channels of communication is an asset.