Technical Support (Level 2) - Sao Paulo only

Job description

About us

Wecheer is a loyalty service Swiss-based startup, operating internationally and currently disrupting the FMCG/CPG industry, by delivering world-class direct-to-consumer digital engagement campaigns.

Our innovative platform bridges the gap between brands, service staff, and consumers by offering multi-brand loyalty that works across various points of purchase, including retailers, cafes, restaurants, bars, and more. Our scalable Wecheer app enables brands to easily book loyalty campaigns for both their end-users and service staff. Additionally, our IoT Smart Bottle Opener allows brands to reward bar and restaurant staff for opening any bottle in their catalog, resulting in outstanding sales uplifts.

Wecheer has successfully gained traction with some of the world's largest food and beverage brands, including ABInBev, British American Tobacco, Pernod Ricard, Mars Wrigley, and Coca-Cola.

We are a globally distributed team of highly talented individuals dedicated to changing the way product engagement is conducted, all while enjoying some drinks and chocolates from time to time :).

The role: We are looking for a Level 2 Technical Support team member, preferably with at least 1-2 years of experience, located in Sao Paulo, who will be able to understand and respond to clients while also analyzing and improving the image recognition model that we use. You will be responsible, reliable and communicative.  This is a full time freelance contract role. 

Your responsibilities will be:

  • Provide Technical Support for our IoT Smart Bottle Opener, Wecheer Bartender app and
  • Wecheer Loyalty System
  • Troubleshooting problems, analysing and preventing failures, reporting bugs.
  • Transmit feedback to the product & technology team and follow-up on corrective actions.
  • Setup, manage and configure the system for existing and new markets.
  • Monitor system performance and improve it. (i.e. we use AI for image recognition)

Job requirements

Qualities you should have:

TECH FAN: You should feel comfortable with using and understanding technology, how software and hardware works, how to set-up a Wi-Fi network etc. It’s important that you have a level of autonomy and capability of understanding root causes of client’s issues. Give input for our product development to make it better and more user-friendly. Be curious about how things work. Be always ready to share your ideas and how to make things better.

GOOD AT COMMUNICATING: It’s important that you maintain open and good communication with all team members. Clear communication with customer service team on one hand and the production team, on the other hand, is the key. Find solutions independently or with help from others and communicate them clearly.

Key Requirements and Skills

  • Technical Degree, equivalent experience, or be really Tech Savvy
  • Broad general understanding of IT systems: IoT Hardware, Networking, Apps, Servers (no need to know coding)
  • Fluent in English (written and spoken)
  • A love for technology (and beer)

What we offer:
  • Financially rewarding package

  • Support for your growth and professional development

  • An energetic, fast-moving, multi-cultural team

  • Generous and flexible vacation policy